Occasionally stock runs out before the website is updated and you will be notified if you have been affected. Please note that if your order is placed during a “sale” period, dispatch time for ‘in stock’ items can be delayed due to increased volume of orders. If you have other items on your order then we may hold the ‘in stock’ item(s) to complete as much of an order as possible.
We are not able to keep stock of all items, and the item you are seeking may have to be ordered in from an overseas supplier. Each item you order may have different delivery expectations depending on availability. Please also note that to offer the widest range of items online we rely on information provided by the suppliers and distributors.
Insufficient and/or incorrect delivery information
*** Address changes and/or corrections made through your Account will only affect future orders placed after the changes and/or corrections are made. Any changes and/or corrections for current orders must be done by contacting us in writing at the address nominated by us.***
Customers who enter addresses that Australia Post or our delivery agents have deemed having incorrect and/or insufficient details to ensure delivery may result in the following:
- Delayed delivery;
- Lost parcel;
- Package/s returned to our warehouse.
Any package returned to us due to the above incorrect and/or insufficient information will require an extra delivery charge. Also, if we have incurred extra fees to retrieve the package then these charges will also be borne by the customer before the package can be despatched again.
If a package arrives back to our warehouse due to the above incorrect and/or insufficient delivery issues and incurs damage to the item(s), we will not be responsible for replacing the goods but will make every effort to add extra protection to resend the package once the extra delivery fee payments have been made.
If we are found to be responsible for incorrectly addressing a package then we will be responsible for the resending, replacement or refund of the items delayed or not delivered
Pick-Ups and passing of risk
Any order not picked up within 3 months of the date of invoice, will be placed back into general stock and will be designated as abandoned by you.
Risk with respect to the goods (including any loss, damage or deterioration) shall pass to you immediately when the goods leave our premises whether you collect the same or we dispatch them to you.